Privacy Policy

Updated: June 2021


This Privacy Policy explains how VuNet Systems Private Limited collect, use, and disclose information you provide to us or which we otherwise collect in providing products or services to you (“Information”), including “Personal Data” by which we mean information that allows us to determine your identity when you engage with us.

This Privacy Policy applies to www.vunetsystems.com and to other websites VuNet Systems operates and that are linked to it.

The use of our products and services that link to this Privacy Policy (collectively, “Offerings”), are subject to the terms of the applicable customer agreement. The terms of this Privacy Policy are incorporated into and form part of those agreements.

Please use the links below to access the specific sections of this Privacy Policy:


Data Collection

There are two primary ways in which VuNet Systems collects Information from you: through interactions and through offerings as set forth below.


Interactions

When you interact online or offline with VuNet Systems, we may receive your Information, including your Personal Data. For example, we receive your Information when you:

  • Visit VuNet Systems’s websites or offices
  • Download materials through our websites
  • Provide or update account information through our websites
  • Register or attend VuNet hosted or sponsored events (such as promotional events, webcasts, contests, or hackathons)
  • Participate in community programs
  • Communicate with us including by emails, phone, texts, and online chats
  • Provide testimonials

We collect Information about you from other sources such as public databases, joint marketing partners, social media platforms, conference/event hosts, and partners when you interact with them.

We refer collectively to these contacts as “Interactions” and we explain below how we use the Information we collect through them.


What We Collect via Your Interactions

We (or others acting on our behalf) may collect your Information, including your Personal Data, through the Interactions described more fully below. The Personal Data we collect includes such things as:

  • Name
  • Email address
  • Physical address, including country
  • Employer
  • Title / position
  • Payment details
  • Phone number
  • User name / User ID
  • IP address
  • MAC address (or other device identifiers automatically assigned to your device when you access the internet)
  • Photographs (for example, when visiting our offices or attending an event)
  • Videos (for example, when you consent to provide a product testimonial)

We collect Personal Data in various ways, such as when you manually key in your Personal Data to our website forms or provide it to us or others from whom we receive marketing leads.


How We Use Information Collected from Interactions

VuNet systems uses the Information it collects from your Interactions to deliver services to you in accordance with our terms, to fulfill our legal obligations, or to conduct necessary business activities (sometimes called “legitimate interests”), as described below. We take seriously the need to balance our legitimate interests with your privacy rights and summarize for you here how we use your Information, including Personal Data.

We use your Information to:

  • Fulfill your orders or respond to your requests for information
    For example, to satisfy your requests for website materials such as marketing collateral or white papers, we collect and use your name and email address.
  • Send you administrative information
    We may need to notify you (or we may choose to inform you) when we make updates to our terms or policies or make changes to our website services. We will use your name and email address to send administrative notices to you, which due to their nature are treated differently from marketing communications from which you can opt out.
  • Manage your VuNet Systems account
    In order to perform the services under the contract between you and VuNet Systems, we need to collect certain Information from you such as your contact and payment details. Without this Information, we may not be able to deliver the services or comply with our legal obligations.
  • Send you marketing communications
    Where we have your consent to do so (if required), we will provide you with product announcements, educational materials, announcements about special offers, or information about upcoming or ongoing online/offline events. In accordance with applicable law, we give you the choice to opt out of receiving these communications.
  • Invite you to participate on customer advisory boards or in surveys, studies, and assessments of Offerings.
    We use your Personal Data to register you to participate on advisory boards (such as our Customer Advisory Board or Product Advisory Council) or to request feedback from you about VuNet Systems Offerings. We use your feedback to fulfill our legitimate interest in improving our Offerings and growing our business. Your participation is voluntary and subject to the terms of your agreements with us and this Privacy Policy.
  • Diagnose and fix technical issues, monitor for security, and otherwise protect our property
    We do this to satisfy our legitimate interest in assessing actual or potential threats to our facilities, attendees at VuNet Systems sponsored events, our IT systems and networks, and website services. We may process your Personal Data, in particular your IP address, for this purpose.
  • To comply with any applicable law, regulation, legal process, or governmental request, or to protect our legal rights or those of others
  • For any other purpose disclosed to you in connection with our website services from time to time

If we process your Personal Data for a purpose other than that set out above, we will provide you with information about such processing, and if required, obtain your consent.


Opting Out of Marketing Emails

If you no longer want to receive marketing emails from VuNet Systems on a go-forward basis, please submit your request through email. Alternatively, you may use the "unsubscribe" feature in our email messages.


Offerings

We also collect Information, including Personal Data, when providing our Offerings. We may ask you for this Information directly, or in some cases, we may collect it when certain features are enabled. For example, we collect Information from you when you (or someone you work with):

  • Trial or order any of our Offerings
  • Interact with VuNet Systems online or offline, including when you request support services
  • Use our Offerings to process information in the cloud

What We Collect via Our Offerings and How We Use It

We collect and process different types of product data (described below) when you deploy our Offerings in order to fulfill our legal obligations to you and operate our business. We work hard to help ensure a balance between our legitimate interests and your privacy rights.

  • License Usage Data is Information that allows us to identify your account entitlements, such as license consumption, capacity, or type in our systems through an assigned license ID. We use this information to validate accounts and automate license verification.
  • Usage Data is Information about your operating environment, user/product interactions, and sessions. This includes information such as your network and systems architecture, OS and product versions, page loads and views, searches by number and type, errors, number of active and licensed users, source types and format (e.g., json, xml, and csv), web browser, http referrer page, and app workflows.
    We use Usage Data to fulfill our legal obligations in providing the Offerings to you and to fulfill our legitimate interest in supporting and enhancing them. For example, we may use this data to:
    • Troubleshoot issues, provide support, and update our Offerings
    • Provide guidance to help you optimize your usage of our Offerings
    • Better understand how our users configure our Offerings
    • Determine which configurations or practices optimize performance (e.g., best practices)
    • Benchmark key performance indicators (“KPIs”)
    • Recommend enhancements
    • Perform data analysis and audits
    • Identify, understand, and anticipate performance issues and the factors that affect them
    • Identify product security issues that may affect you
    • Improve and develop new features and functionality
    • Monitor the health, performance, and security of our Offerings
  • We hash or otherwise pseudonymize identifiable information connected to user activity for data analytics purposes.
    In our paid on-premises products, you can set your level of participation.
  • Support Usage Data includes License Usage and/or Usage Data as part of a customized support program that offers you accelerated troubleshooting, notices of patches/upgrades, tips to optimize performance, and suggestions about other Offerings that may be of interest to you. The data is customer-identifiable so that we can help personalize your experience. From time to time, we may also use the Information to analyze usage trends, such as by data type, environment size, scale and architecture, and industry or sector, to develop and prioritize product enhancements (e.g., bug fixes or new features). On-premises customers can opt out at any time. However, this Information is essential for the operation of our cloud Offerings.
  • Mobile Device Data is Information we collect in certain VuNet Offerings (“Apps” as discussed below) that associates your mobile device with an identifier for your App to help us improve the user experience and personalize your services and content. We may also receive information that your mobile device sends when you use our Apps, such as a device identifier or OS. We do not collect location information about you (or your end users).

Certain VuNet Offerings rely on automated methods of processing, such as artificial intelligence, which are a set of technologies and processes that allow computers to learn, reason, and assist in decision making. These technologies may consume Usage Data or other data you input into the Offering that may be associated with you. The use of data in connection with such Offerings is set forth in the relevant terms.


Other Collection Practices

We also collect Personal Data from you to fulfill our contractual commitments to you. For example, we collect contact information such as name, address (email and physical) and phone number to enter you into our customer databases and manage your account. We also collect billing and payment information and information about your Offerings, such as browser type, version number and OS, to administer your account, respond to customer service/support inquiries, and provide you with information about software updates via alerts or other “push” notifications.

We may share this Information with our affiliates, vendors and partners who help us service your account and with whom we have written agreements protecting the confidentiality, privacy, and security of your Information. We do not sell this Information.


Data Collection Practices Associated with Apps

The VuNet Systems Offerings are extendible using software applications commonly called “apps,” “add-ons,” “widgets,” or “technical add-ons” that we offer through cloud1.vunetsystems.com or other websites that link to this Privacy Policy. We refer to these collectively as “Apps.” These Apps are versatile and have access to a broad set of web technologies that can be used to collect and use your Information. This Privacy Policy only applies to Apps built by or on behalf of VuNet Systems. It does not apply to Apps developed by others (“App Developers”) and available through cloud1.vunetsystems.com, third-party marketplaces (e.g., AWS Marketplace and Google Play Store), or interoperable with VuNet Systems Offerings.

VuNet Systems requires App Developers to comply with applicable privacy and data protection laws but cannot guarantee that they do so. Before you use Apps created by App Developers, you should familiarize yourself with their privacy policies and license agreements.

VuNet systems collects data generated from the use and performance of Apps that interoperate with VuNet Systems Offerings, such as crash information, version, session duration, and user engagement (e.g., number of downloads, active/licensed users, and log-ins). We may share this information with App Developers so they can improve and enhance the performance of their Apps.


How VuNet Systems Shares Your Information

VuNet Systems may disclose your Information to others in the following ways:

  • Service Providers
    We may disclose Information to our service providers (e.g., infrastructure as a service, order fulfillment, professional/customer/support services), pursuant to written agreements with confidentiality, privacy, and security obligations.
  • App Developers
    We may disclose Information about App use and performance with App Developers so that they can improve and enhance the performance of their Apps. App Developers will be identified to you when you deploy and use their Apps pursuant to their license terms, including their privacy policies.
  • Partners and Sponsors
    We may disclose contact and account Information to our partners and event sponsors (identified at time of registration or event participation) pursuant to written agreements with confidentiality, privacy and security obligations. They may use the Information to assess your interest in VuNet Systems Offerings, conduct user research and surveys, or send you marketing communications, subject to the terms of their privacy policies. We may also share Support Usage Data with partners when they manage your Offering for you.
  • Compliance and Safety
    We may disclose Information as necessary or appropriate under applicable laws (including laws outside your country of residence) to: comply with legal process or requirements; respond to requests from public or government authorities (including those outside your country of residence); enforce our terms and conditions; and protect our operations, rights and safety, and that of you and others, as needed.
  • Merger, Sale, etc.
    We may disclose Information in the event of a proposed or actual corporate or financing transaction, such as a reorganization, merger, sale, joint venture, assignment, transfer, or disposition of all or any portion of VuNet Systems business, assets, or stock (including Information regarding any bankruptcy or similar proceedings).
  • Other Users
    We may disclose Information to other users of the service in aggregated format, provided it does not include Personal Data. This may include “best practices” tips, KPIs, benchmark data or other such aggregated information useful to the user community. For select Offerings, we may share Information you provide, such as security artifacts that may contain Personal Data (e.g., IP address) with other subscribers, but only if required as part of the Offering, as set forth in the relevant terms.

How We Secure Your Information

VuNet Systems takes reasonable technical and organizational measures to safeguard Personal Data against loss, theft, and unauthorized access, disclosure, alteration, misuse, or destruction. Unfortunately, no data transmission, software, or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of an account has been compromised), please notify us immediately in accordance with the Contact Us section in our website. If VuNet Systems learns of a breach of its systems, VuNet Systems may notify you or others consistent with applicable law and/or as agreed in our contract with you. VuNet Systems may communicate with you electronically regarding privacy and security issues affecting Information collected through your Interactions or use of our Offerings.



Updates to this Privacy Policy

We may change this Privacy Policy from time to time and will post our updates here. We will also communicate any material changes of the Privacy Policy to you.


Contact VuNet Systems

If you have any questions or comments about this Privacy Policy or VuNet Systems’s privacy practices, you can contact us at any time at info@vunetsystems.com or by mail as provided below:

VuNet Systems Private Limited
L77, 15th Cross Rd, Sector 6, HSR Layout,
Bengaluru, Karnataka, India 560102

If your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority.